What support do you offer (and when)?

• Hours: 09:00–17:00 UK time on business days.
• Channels: raise a support ticket or email the address in your order form/onboarding pack.
• Priority incidents: if checkout is failing or the site is down, use the emergency contact provided; we monitor uptime 24/7.
• Target response: we aim to acknowledge within one business day for standard requests; urgent incidents are triaged immediately.