Development & Additional Services Do you offer SEO services? What counts as a defect vs a change request? Do you offer website development services? Do you manage email or domains? Do you have one‑off audit packages?
Billing & Pricing How are additional websites billed? How do I cancel? What if uplift dips for a couple of months? What if my traffic spikes? Do I pay you more? Do you provide fixed‑price quotes for development? How will I be billed and how do I pay? What about changes in the economy? How exactly is uplift calculated? When do performance fees start? Can I upgrade or downgrade my tier? Will my prices change mid‑contract? Is there a hidden ‘Platform Only’ plan? How does your pricing work (in short)? What are your tiers and prices?
Support & Maintenance Maintenance windows & updates Do you charge for debugging and investigation? How do I request support? Do you offer a staging environment? Can I have cPanel access? What support do you offer (and when)?
Security & Data Protection GDPR & Data Processing (summary) Do you include SSL and HTTPS by default? Sub‑processors (tools we use) Where is data stored and processed? How do you handle security and data protection?
Getting Started How do I set up a new WordPress administrator? Do you offer email hosting? Do you offer domain registration or transfers? Who is StrategyFive best for?
Hosting & Performance What makes StrategyFive hosting different? Where is your platform hosted? What is your uptime guarantee? How do your backups work? Do you use a CDN? How will you improve my site speed? Are there bandwidth or storage limits? Do you support WordPress multisite? Are SSL certificates included? Is your service environmentally friendly?
90 Day Onboarding What is the 90‑Day Performance Gateway? Checkpoints & reporting cadence What access do you need to start? What tools do you use for testing & insights? How exactly is uplift calculated? Why did GA4 traffic drop after CookieScript? Who qualifies for the programme? What if we don’t hit 12% in 90 days? What’s included during the 90 days?
Legal & Policies Who is StrategyFive (trading information)? Where can I find your Terms, Privacy & Cookie policies? How do these FAQs relate to your Terms? Confidentiality & intellectual property Change of control (assignment) in plain English Do you have business insurance? Publicity & case studies Summary of our service model & guarantees