Privacy and Cookies Policy (UK)

Last updated: 5 September 2025

Who We Are

Controller for this website, sales and marketing: Nordic Creative Limited trading as StrategyFive, Kemp House, 152 City Road, London, EC1V 2NX, UK. Contact legal@strategyfive.io.

What We Collect

  • Information you provide via forms, phone or email, including name, company details, email address and phone number.
  • Technical information such as IP address, browser type and version, time zone, operating system and platform.
  • Visit information including URL clickstream, date and time, pages viewed, response times, download errors, interaction information and browsing methods.

How We Use Your Information

  • Provide information, products or services you request and fulfil contractual obligations.
  • Respond to enquiries and manage client relationships.
  • Administer and protect the site, including troubleshooting, data analysis, testing and security.
  • Improve content effectiveness and facilitate interactive features.
  • Evaluate advertising effectiveness and suggest relevant services.

We never sell or rent your data for third party marketing.

Lawful Bases

  • Contract: to provide services you request.
  • Legitimate interests: site administration, security and service improvement.
  • Consent: analytics and non essential cookies.

Data Sharing And Sub Processors

We share data with providers who help operate this site and our billing:

  • CookieScript for consent management and cookie preference storage.
  • Google for GA4 and Looker Studio analytics and reporting.
  • Hotjar or Microsoft Clarity for behaviour analytics when enabled by consent.
  • Stripe Payments Europe, Ltd and GoCardless Ltd for payments. We do not store full card or bank details on our systems.
  • Hosting and CDN providers in the UK or EU for infrastructure.

International Transfers

Where data is transferred outside the UK or EEA, we use appropriate safeguards such as the UK IDTA or EU SCCs and supplementary measures where required.

Retention

  • Enquiry data: up to 24 months from last interaction.
  • Client account data: for the duration of the contract and for a reasonable period thereafter to meet legal and accounting duties.
  • Optimisation and test data: kept while you are a client so we can serve you better. We may retain de identified or aggregated data to improve services. You can request deletion of client specific data at any time, subject to legal retention and backups.

Your Rights

  • Access and correct your personal data.
  • Erase personal data in certain cases.
  • Object to or restrict processing in certain cases.
  • Request data transfer.
  • Withdraw consent at any time.
  • Lodge a complaint with the ICO at ico.org.uk.

To exercise your rights, email legal@strategyfive.io or use the form at /contact/.

Security

We apply appropriate technical and organisational measures, including encryption in transit, role based access and multi factor authentication where available. We manage credentials securely and review vendors periodically.

AI Tools

We may use AI assistants such as Google Gemini Pro 2.5 Chat and OpenAI GPT 5 Pro for internal research and writing assistance only. We do not use these tools to process your personal data and we do not input your personal or confidential information into them.

Cookies And Consent

We use CookieScript (cookie-script.com) as our Consent Management Platform. On first visit you can set preferences. CookieScript scans and categorises cookies and controls loading of non essential tags based on your choices. You can change or withdraw consent at any time via the cookie settings link in the footer.

  • Strictly necessary cookies: required for site operation and set without consent.
  • Analytics cookies: GA4 cookies measure usage and load only if you consent.
  • Behaviour analytics: Hotjar or Clarity, if enabled, run only with consent.


Payments

We use Stripe and GoCardless to process payments. We do not store full payment details on our systems. Stripe and GoCardless store and process payment data on our behalf.

Changes

We may update this Notice. Material changes will be highlighted on this page.

Contact

Questions about privacy or cookies: legal@strategyfive.io or /contact/.