Terms & Conditions

Company Details

StrategyFive is a trading name of Nordic Creative Limited, registered in England and Wales under company number 07580121. VAT number: 485 7059 50.

Current Services

StrategyFive provides WooCommerce CRO consultancy & related monthly services. Work may include conversion research, UX review, analytics & measurement review, technical development, performance work, testing support, reporting & implementation advice.

Services are scoped by written proposal, order form, statement of work, or other written agreement. We do not provide unlimited work, revenue share arrangements, or a fixed commercial result promise unless a separate signed agreement says otherwise.

Fees & Billing

Fees, billing periods, payment terms, taxes, expenses & cancellation terms are set out in the relevant written agreement. Monthly fees reserve agreed time, access to the team & the delivery routines described in the agreement.

The 3-Month Roadmap is a fixed three-month block, paid upfront, with the agreed work planned across that period.

Published prices use GBP as the base price. Where the website shows EUR or USD, those figures are display conversions using StrategyFive’s configured exchange rates and rounding rules; final invoicing currency and amounts are confirmed in the relevant written agreement.

Measurement & Reporting

Analytics data supports prioritisation, reporting & decision making. Reporting is provided for insight & governance, not as a contractual success trigger unless a separate signed agreement states otherwise.

The client remains responsible for providing accurate access, analytics permissions, trading context, campaign information & timely approval where these are needed to interpret results correctly.

Client Responsibilities

• Provide accurate information, required access, brand guidance & timely decisions.
• Maintain any third-party licences, subscriptions, advertising accounts, payment gateways & operational systems unless expressly agreed otherwise.
• Review & approve higher-risk changes before release where approval is requested.
• Tell us about other site changes, campaigns, tracking changes or operational issues that may affect measurement.

Legacy Hosting & Platform Services

Hosting & platform services are legacy services for existing clients only. StrategyFive is not accepting new hosting-only or platform-only clients.

Existing hosting & platform clients continue to be supported under their current agreement unless & until a renewal, migration, or replacement arrangement is agreed in writing.

Scope Changes

Any work outside the agreed scope requires written approval before it is started. Larger changes may need a separate proposal, revised monthly scope, or one-off project scope.

Confidentiality & Data Protection

Both parties must protect confidential information received through the engagement. Where personal data is processed, each party must meet its obligations under applicable data protection law & any agreed data processing terms.

Third-Party Services

WooCommerce stores usually depend on third-party plugins, services, payment gateways, analytics platforms, hosting providers, email tools & advertising platforms. StrategyFive is not responsible for third-party outages, policy changes, pricing changes, or defects outside our control.

Liability

Nothing in these terms limits liability where it would be unlawful to do so. Subject to that, StrategyFive is not liable for indirect loss, loss of profit, loss of revenue, loss of data, or business interruption except where a separate signed agreement states otherwise.

Agreement Priority

If a signed proposal, statement of work, order form, data processing agreement, or client contract contains more specific terms, those written terms take priority for that engagement.